If you have any questions about your registration, please feel free to call the office at 613-749-5211 and speak with Sandra x22 or Doreen x23 we are happy to help!

A reminder e-mail will be sent to you a week to a few days before each event.

EXPECTATIONS OF CAREGIVERS:

• If you can no longer attend a workshop or event, please let us know by email or by phone. We often have a waiting list, and we sometimes wait to begin until everyone arrives.
• Please remember that our office and the community locations we run our programs through are nut and scent free spaces, therefore we ask that you refrain from bringing in any nut products/snacks and avoid wearing any scented body care products and perfume.  Your fellow caregivers and children appreciate your cooperation for everyone’s safety and comfort.
• Please place cell phones on vibrate or silent.
• The children are modeling after you – when they see you sitting and listening to the presenters and facilitators, they will do it too.

 

Frequently Asked Questions

Do I need to register, or can I just show up at a children’s program?

Due to limited space at all our locations everyone must register prior to the event.

How do I register?

It’s easy! Simply create an account and then visit our calendar of events to register for the program(s) of your choice.  Click here to create your account.

Who do I register?

You register every person who will be attending. This includes all adults and all children who will be attending the program.

How many children can I register?

All caregivers are expected to follow current Ontario legislation. Please see Ministry Guidelines for more information.

When can I register for the children’s programs?

Every two months we release new programs on our Calendar of Events. Children’s programs have a registration start time that is announced via our e-newsletter. This is to ensure that every home child care provider and parent has had the chance to browse the Calendar and decide which programs they would like to register for.

Is there a fee for the programs?

Yes, all programs have a Member (adult membership) and Non-Member fee. Fees are listed on the Calendar of Events and can be seen when you register.

Is there a charge for the adult?

Occasionally. If there is it will be listed on the Calendar of Events.

Can I cancel my registration?

You are able to cancel your registration up to one week in advance of the program. To change your registration 7 days or less from the program date please email or call the office.

What if the program I want is full?

When the tickets for a program have sold out there will be a waiting list form for you to fill out. Enter your email in the waiting list box and we will contact you via email or phone if spaces become available.

Do I need to be a member to participate in children’s programs?

Anyone can participate in children’s programs; however, everyone must register. To register, you simply create an account on our website, select the Member or Non-Member option and then pay the corresponding fee. To become a member, click here.

Are programs offered in languages other than English?

In some instances, facilitators may run the program in French and English.  In that case, it will be noted in the description of the program. Programs that are offered in French will be written in French and will be posted on the French website.

Can I leave the children at the event to run an errand?

No, children are always the responsibility of the caregiver.  Facilitators of children’s programs are there to facilitate the program only.

Can I suggest a program and/or location?

Certainly!  We try our best to find different, fun and affordable venues for caregivers and their children.  If you know of something that other caregivers and children would enjoy, pass it on to us. As for locations, we would love to give the opportunity to all caregivers across the city to participate in events.  If you know of a location that a lot of caregivers can get to, send us the information and we will look into booking programs at that location as well.

What happens when I get to the program?

You will be required to sign in when you arrive at the location of the program.  Once per year, we require every participant’s first name and last initial. For subsequent visits/attendances you only need to add the names of new participants.

How do I know if the program is suitable for my children?

There is always a brief description of the program which will help you decide if the program is suitable for you and your specific age group.

What happens if it rains during an outdoor program?

If it is pouring rain, the program will be cancelled.  We try to offer a rain date or a refund.

What about winter weather?

If the school buses are cancelled due to bad weather, the program is also cancelled.  If possible, you will receive a refund, or an alternate date will be arranged. There may be some events for which this is not possible (i.e. if the entertainer/facilitator expects payment regardless of the weather conditions).

 

Do I need to be a member to participate in workshops and webinars?

Everyone is welcome to attend the workshops and webinars. Workshops and webinar descriptions will make it clear if the information being shared is geared more towards home child care providers, parents, or both.

Do I need to register, or can I just show up?

Everyone must register prior to the workshop or webinar.

How do I register?

It’s easy! Simply create an account and then visit our calendar of events to register for the workshop or webinar of your choice.  Click here to create your account.

How will I know if my registration was processed correctly?

You will be able to check your account on-line to see what you have registered for and if any payment you made has been processed. You will also receive an automatically generated e-mail 1 week in advance of the event to remind you of your registration.

When can I register for the workshops and webinars?

You can register for workshops and webinars as soon as they are listed on the website.

Is there a fee for the workshops and webinars?

Yes – one for Members and one for Non-Members. All fees are listed on the Calendar of Events where you register.

Can I cancel my registration?

You can cancel your registration online (with a refund) up to a week before the event. Within 7 days of the event you can cancel (without a refund)  by calling the office or sending us an email to [email protected]. If you are unable to attend a workshop or webinar, please let us know as soon as possible. We may have others on a waiting list, or we need to cancel due to low registration. **Webinars – you may cancel and receive a refund anytime up to the start of the webinar. After the webinar has started not refunds will be issued.

What if the workshop I want is full?

When a workshop is full a waiting list is formed. You will receive a pop-up message saying that you have been placed on a waiting list. If there are enough people on the waiting list, it may be possible to offer the workshop a second time – if this happens you will be contacted via e-mail or telephone.

Are workshops and webinars offered in other languages than English?

In some instances, facilitators may run the workshop or webinar in French and English. In that case, it will be noted in the description of the workshop or webinar. Workshops or Webinars that are offered in French will be written in French and will be posted on the French website.

Can I suggest a workshop or webinar and/or location?

Absolutely! We are always looking for suggestions from our members.

What happens at a workshop or during a webinar?

Workshops and webinars are often interactive – meaning caregivers and/or parents are encouraged to participate in their own learning by asking and answering questions and by participating in small groups or online discussions.

Collaborate and Create type workshops are an opportunity for caregivers to network while creating resources and props for their children for a reasonable cost. Materials are provided and you are guided through the process of making your own resources. It is a perfect time to share ideas and suggestions for how to invite your children to play with the materials and how to extend their interests.